Returns & Exchanges
At Hand Rails Australia, we stand by the craftsmanship of our home safety solutions and offer a 30-day return policy for all standard fixtures in their original condition. We aim to ensure your home improvement project is supported by high-quality products that meet your exact specifications.
Initiate Your Request
Contact our customer support team with your order number and photos of the item to receive a Return Merchandise Authorization (RMA) number.
Secure Packaging
Carefully pack the handrails and mounting hardware in their original protective packaging to prevent scratches or structural damage during transit.
Shipping and Logistics
Affix the provided return label to your package and drop it off at any authorized Australian courier location, ensuring you retain your tracking receipt.
Inspection and Refund
Once our warehouse team verifies the product's integrity, we will process your full refund or exchange within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing