Frequently Asked Questions
Everything you need to know about our premium handrail solutions.
What materials are Hand Rails Australia products made from?
We use high-grade materials including 316 marine-grade stainless steel, powder-coated aluminum, and premium Australian timbers to ensure durability and style for both indoor and outdoor environments.
Do you offer custom lengths for your handrails?
Yes, we specialize in custom-cut solutions. Simply select your required length on the product page or contact our team for bespoke architectural requirements.
Are your handrails compliant with Australian Building Standards?
Absolutely. All our products are designed and manufactured to meet or exceed AS 1428.1 standards for accessibility and safety in residential and commercial settings.
How long does shipping take within Australia?
Standard orders are typically processed within 2-3 business days. Delivery times range from 3-7 business days depending on your location, with express options available for metro areas.
Can I install the handrails myself?
Yes, our handrails are designed for DIY-friendly installation. Each order includes a comprehensive installation guide and all necessary mounting hardware for standard surfaces.
What is your return policy for custom-cut items?
While we offer a 30-day return policy for standard stock items, custom-cut handrails cannot be returned unless they are found to be defective or damaged upon arrival.